There is no doubt about the fact that the technology has a huge role to play in the betterment of the debt collection services as well as the results of these services. Now, companies bring into use a number of technological innovations and without some of them, the companies cannot even imagine their existence. One of them is the "auto dialler" or the "predictive dialler" that helps experts of a debt collection agency reaching the debtor as soon as possible and economically as well. Here are some benefits of using this system in debt recovery services.
Improve Agent’s Productivity by Connecting Calls to a Live Person Only
Instantly Notify Multiple Customers by Leaving Automated Messages
Bypass Busy Signals, Outdated Numbers and Dropped Calls
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The debt recovery industry in Australia is a fairly regulated one and the authorities have always kept a very sharp eye on the developments taking place in this industry. To keep things equally fair for the debt collectors and the debtors, the authorities have set up some guidelines and mentioned some actions that collectors are not authorised to take during their debt recovery services. Some of them have been discussed here in this post.
Make Repeated Phone Calls
Calling outside of regulated hours
Take Advantage of a Personal Vulnerability
Some other important mistakes that these debt recovery Sydney companies are not allowed to commit are –
A number of new debt collection companies come and go and only a few of them manage to survive the tough competition and the complexities involved in the business. Most of them are seen complaining about the complexities of the business that force them to quit. This is mainly because of the fact that they skipped doing their homework that mainly involves learning the tricks of quick debt recovery. In this post, we go through some useful tips that will help you in a really fast recovery of outstanding debts.
Ensure that Your Terms are agreed upon
Call the Client Regularly
Some other tips given by the experts of debt recovery services are –
Companies that offer debt recovery services are very strictly regulated and monitored in Australia with the view of making sure that they don’t take laws in their own hands. Because of the very same reason, some rules have been created for them and it is expected that they should comply with those rules and regulations. Other than this, there some notes on the things or steps that these debt recovery Sydney companies should not take and this is what we have discussed in this post.
Making repeated phone calls
Calling outside of regulated hours
Taking advantage of a personal vulnerability
Some other acts that debt recovery Sydney companies should refrain from engaging in are –
In case, debt recovery has become a major headache for you, the last option left is of hiring a debt recovery Sydney company. However, at the time of selecting a company, you need to make sure that it is compliant with the Australian consumer law and the ACCC guidelines. But simply by hiring one, you cannot expect them to do miracles with just a blink of an eye. You need to understand that collection process could differ from one defaulter to defaulter and other than this, there are a number of things that you need to know and this post discusses some of them.
How long will the collection take?
What should I do if contacted by an industry debt recovery agent or collector?
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